> ## Documentation Index
> Fetch the complete documentation index at: https://help.polygon-one.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Search and assistant

> The command palette for jumping and searching — and the AI support assistant "Ask Polygon One"

## Command palette

The **command palette** is the fastest way across the application: jump to a page, find a record or open a create dialog without clicking through the sidebar.

To open it: **Search** at the top of the header, or the keyboard shortcut `Ctrl` + `K` (`⌘` + `K` on a Mac). The input field reads **Search pages, suppliers, articles, plots, orders, and DDS…**

Results appear in groups:

| Group              | What it holds                                                                                              |
| ------------------ | ---------------------------------------------------------------------------------------------------------- |
| **Navigation**     | Every page of the module you are currently working in                                                      |
| **Quick actions**  | Create dialogs and **Ask Polygon One**                                                                     |
| **Recent**         | Your last five picks from the palette — shown only while the search box is empty, and only in this browser |
| **Search results** | Your records, grouped into **Suppliers**, **Articles**, **Plots**, **Orders** and **DDS**                  |

<Note>
  **Records are only searched from two characters on.** Before that it reads **Type at least 2 characters to search records.** Record search exists in the **EUDR** module; if you are currently working in the PPWR module, navigation and quick actions remain — the packaging pages are just as reachable through them.
</Note>

The **quick actions** open the same dialog as the button on the respective page: in the EUDR module **Create supplier**, **Create article**, **Create order** and **Import plots**; in the PPWR module **Create packaging**, **New component** and **Create supplier**.

## Ask Polygon One

**Ask Polygon One** at the bottom of the sidebar (and as a quick action in the command palette) opens the **AI support assistant**. In the header, the question-mark button (labelled **Help** on wide screens) opens the same chat. It answers questions about using the application and, on request, looks up the state of your own records.

<Note>
  The notice above the chat reads: *"This assistant is an AI and answers automatically. It explains the application from the help center and looks up the assessment status of your own records on request. It never judges a compliance case — it reports what the analysis concluded. Answers are currently available in German only."*
</Note>

What it helps with:

* **Explaining how to use the application** — it searches the help center and names the pages it used under **Help center pages cited:** so you can read on.
* **Looking up your records** — the status of an article, a packaging unit, a supplier, a DDS, a document or a plot; what is open overall; what a DDS is still waiting on; how your recent imports went. It reads your own company's data and nothing else.
* **Translating an import error message** — paste the wording and it tells you what the message means.
* **Opening the AI import** — see [Import any file](/en/import/beliebige-datei).
* **Proposing an action** — a request or a reminder to a supplier, or a re-analysis of a document. It produces a **card in the chat with its reasoning**; nothing is sent or started until **you** confirm on that card.
* **Reporting a technical problem** — when something in the application does not work, it passes your description on to our support team together with the last entries of the conversation. If that does not get through, it gives you the support address instead.

What it does **not** do:

* It **never judges a compliance case**; it reports what the analysis stored.
* It hands out **no contact details** — neither email addresses nor contact persons of your suppliers.
* It **sends nothing on its own** and changes nothing without your confirmation on the card.
* It **reads no file in the chat.** If you pick a file through the paperclip, it goes straight to the import dialog, not into the conversation.

### When the answer does not help

Below the last answer you see **Was this answer helpful?** with a thumbs up and a thumbs down. On a thumbs down — and when the assistant could not answer at all — **Answer didn't help? Contact support** appears: it opens a prepared email to our support team with the last two entries of the conversation and the page you are on already filled in. **New conversation** instead starts over without the previous history.

<Note>
  The assistant is not available in every workspace. If your workspace is run by a partner, that partner's support team looks after you directly: **Ask Polygon One** is gone; the header carries **Contact support** with your provider's address instead — provided your provider has stored one.
</Note>

<CardGroup cols={2}>
  <Card title="Import any file" icon="wand-magic-sparkles" href="/en/import/beliebige-datei">
    Have your own Excel or CSV file read by AI — the assistant opens that door for you.
  </Card>

  <Card title="Notifications" icon="bell" href="/en/eudr/optional/benachrichtigungen">
    Which notices reach you in the application and by email.
  </Card>
</CardGroup>