> ## Documentation Index
> Fetch the complete documentation index at: https://help.polygon-one.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Get help with your request

> Get help with your request — Polygon One

Use the original invitation to return to your request. If it is unexpected, verify it through an already known customer contact first.

> **My invitation is invalid, expired or already completed**
>
> Check that you opened the latest message from the requester and that the full link was opened. A completed request may need a correction or reopening by your customer. Ask them to check the invitation and issue a new one when appropriate; not every link can be restored. Never paste the link into a support message.

> **I cannot receive or enter a security code**
>
> Check the security email displayed in the form, your spam folder and any mail filtering. Request a new code through the offered action if the previous code expired, and use the latest message. Where the form lets you provide a missing security contact, use a mailbox you can access. If an existing address is wrong or locked, ask the requester to correct it. A code is required only when the request's security settings ask for it.

> **A file or page does not work**
>
> Read the error beside the affected item. Check the allowed file type and size; use a readable, non-empty source. Do not change a file extension to bypass validation. For geodata, check the import preview and rejected rows. Before reloading or changing browser, check what has actually saved. If two sessions conflict, finish in one session.

> **I cannot find a help button or the expected request**
>
> Partner-branded invitations may have different branding or no Polygon One help link. Check the requester and the original invitation. An empty request, missing product or inaccessible workspace needs the customer's assignment or access check.

For questions about the request, use its customer conversation or your known contact. Open the form's help or assistant if available. For technical problems, email [help@polygon-one.eu](mailto:help@polygon-one.eu).

Include the requesting company, EUDR or PPWR, the affected section, file format and approximate size, and the exact error message. Briefly describe what you tried and what you expected.

Do **not** send an invitation link, security code or access token. Crop the address bar from screenshots and redact confidential information. Do not upload confidential documents to the help bot.

## Related help

* [Save and resume safely](https://help.polygon-one.com/en/lieferanten/speichern.md)
* [Understand statuses and corrections](https://help.polygon-one.com/en/lieferanten/status.md)
* [Fix rejected coordinates](https://help.polygon-one.com/en/lieferanten/daten-formate/koordinaten-abgelehnt.md)
* [Upload and review documents](https://help.polygon-one.com/en/lieferanten/dokumente-hochladen.md)
* [EUDR request steps](https://help.polygon-one.com/en/lieferanten/eudr/start.md)
* [PPWR request steps](https://help.polygon-one.com/en/lieferanten/ppwr/start.md)
* [Open your customer's request](https://help.polygon-one.com/en/lieferanten/start.md)


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