Supplier View

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Overview

When you ask a supplier for packaging data for PPWR compliance, they receive a packaging request. This page shows what the supplier sees and how they reply — so you can support them effectively. The supplier has two ways in, both leading to the same form:

• Invite link — the supplier answers the request directly via a secure link from the email, without their own account.
• Signed-in workspace — if the supplier has a portal account, they find all requests under Packaging data requests (/supplier/packaging-requests). This list is for overview; the reply still happens in the request form.

One link per customer. The supplier keeps one link per customer relationship; further requests from the same customer appear under that same link. If exactly one request is open, the link opens that request directly. If several are open, the supplier lands on the request list (see below).

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1. The request list

In the signed-in portal, Packaging data requests lists all customer requests. The same list appears via the invite link whenever several requests are open. Above the list sits the guidance “Complete each request separately. Start with the requests under To do.” The list is split into two sections:

• To do — everything that needs action, with a counter (“{n} requests need your action.”).
• Completed — “Submitted and cancelled requests are kept here for reference.” This section only appears once such requests exist.

Each row shows:

• whether Packaging units or Components are requested, next to the status badge
• “{n} requested items” and the request type
• From {company}, Due {date} (or No deadline) and Received {date}
• exactly one button whose label depends on the status: Start request, Continue, Make corrections or View response. Cancelled requests have no button — they show No action needed.

When nothing is open under To do, the supplier sees You’re all caught up — “There are no packaging data requests that need your action.” Possible statuses: Open, In progress, Submitted, Cancelled and Changes requested.

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2. Understanding the request

After opening it, the supplier sees who made the request, which packaging units or components are affected, by when it is requested, and the customer’s message. The welcome step explains the purpose:

Your data on materials, weight, recycled content and substances is the foundation. It lets the requester complete the technical documentation and EU Declaration of Conformity required from 12 August 2026.

Every new request is a data request: the supplier records the requested information and sends it back (see below).

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3. The request overview

An overview guides through all requested items. Per unit it shows a status — Open, In progress or Ready — and progress (“{ready} of {total} ready”). Per unit the supplier answers the question “Do you have technical documentation?” and chooses one of three paths:

• I have a document — upload existing documentation
• I have component data — record the components themselves
• I have neither – invite my sub-supplier — pass the request on

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4. Authoring components with material data

Via I have component data, the supplier records the material data per component. Master data:

• Component ID (optional) and Component (name)
• Material (Plastic plastic, Paper / board paper_board, Glass glass, Metal metal, Wood wood, Composite composite, Other other) and optionally Polymer (PET pet, HDPE hdpe, LDPE ldpe, PP pp, PS ps, PVC pvc, Other other). The codes apply to the file import; in the form you pick the label.

Sustainability data — Required for 2026 (Art. 5):

• Heavy metals (mg/kg) — sum of Pb+Cd+Hg+Cr VI, limit ≤ 100, with a basis of claim (Test report or Supplier declaration) and an optional measurement standard/method (heavy metals). For “Test report” the file is attached directly.
• Product contact — the Contact-sensitive and Food-contact switches. For food contact the PFAS block appears: PFAS compliant, Measured PFAS (sum, ppb), Total fluorine (mg/kg), basis of claim and measurement method (PFAS/total fluorine).

Optional / supplementary: Mass (g), Recycled content (%) (with Source and Method once a value is entered), Notes and an optional Technical drawing.

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5. Uploading documents

Via Upload documents, the supplier attaches their documents (PDF, JPG, PNG, max. 10 MB). Depending on the role, the primary document is the Supplier declaration / technical documentation or the Declaration of Conformity (DoC). Further evidence is optional: Test report (heavy metals), Test report (PFAS), Recycled-content proof, Technical drawing and Data sheet / other evidence. In the Your documents panel, the supplier tracks each file’s review status — In review, Accepted or Rejected (with a reason for rejection) — and can replace rejected documents.

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6. Delegating to sub-suppliers

If the supplier sources parts of the packaging from their own sub-supplier, they pass those items on — via “Delegate to a sub-supplier”.

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7. The message thread

Via Messages, the supplier and the requesting company communicate both ways. The supplier writes their message and sends it with Send; the channel stays open even after submission.

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8. Submitting

In the Review & submit step, the supplier checks their entries and submits them. Before submitting:

• At least one recorded component or one uploaded document exists.
• The confirmation “I hereby confirm that the information I have provided is accurate and complete.” is ticked.
• Every declared Art. 5 substance has a basis of claim (otherwise: “Submission blocked: missing basis for declared substances”).

With “Submit reply” the reply goes to the requesting company. The request moves through the statuses Open → In progress → Submitted. If the customer later asks for corrections, it is reopened (Changes requested), and the previous entries are pre-filled.