What is this?
You have received an invitation link to an EUDR data request from one of your customers. For the EU Deforestation Regulation (EUDR), your customer needs evidence about the commodities in the articles you supply. Through the link you provide this information directly — step by step and in your language.Why is my customer asking for this?
The EU Deforestation Regulation (EUDR) requires companies that place certain commodities — such as wood, coffee, cocoa, rubber, soy, palm oil, or cattle — and products made from them on the EU market to carry out due diligence. They must be able to prove that the goods were produced deforestation-free and legally under the laws of the country of production. This evidence also includes the geographic coordinates of the production areas where the commodity was produced. This information exists only at the very origin of the supply chain — where production takes place. That is why your customer is turning to you: they can only meet their own due-diligence obligation if you provide them with the origin data for your articles.You need no user account and do not have to register. The link from the invitation email takes you straight to the form. The link is valid for 30 days. Your progress is saved continuously along the way: you can reopen the link at any time to add missing data or update your information — you don’t have to do everything at once. If your customer later requests data for additional articles, these appear under the same link — you do not get a second, parallel link, and everything you have already entered stays. After roughly 90 days a fresh link is issued for security reasons; your data carries over.
What you should have ready
You’ll be fastest if you have this information at hand:- Company details — official company name, address, and country.
- The commodity producer for each plot — who farms or produces on that specific plot — and the country/countries of production.
- The production areas as a file (GeoJSON, CSV, or Excel) — or the option to draw them directly on the map.
- The production period per article (start and end).
- Any existing certificates (e.g. FSC, PEFC) or, for wood products, a FLEGT license, as a PDF.
- Contact details for your upstream suppliers, if you pass parts of the supply chain on.
Done in a few steps
1
Open the invitation link
Click the link in the email. You are greeted with a short welcome from the requesting company and then see the form. You can switch the language at any time at the top right — German, English, French, Spanish, and Chinese are available.
2
Enter your company details
Enter your official company name (required) and your address — the address is completed automatically — and select your country (required). Confirm with “Continue”.
3
Provide geo data per article
For each article, first select the commodity producer and the country of production. Only then do the buttons for drawing and uploading become active — uploaded coordinates are checked against the selected country. If you produce in several countries, you can select multiple countries of production.For the areas you have three options: draw on the map, upload a file, or attach a geo certificate. Before importing a file, the production start and end dates must be set.Every plot must carry the name of its producer — who farms or produces on it. When importing a file, a producer column can supply this name per plot. Legal documents such as harvest permits or land titles are issued to the producer and can only be accepted when the plot names that producer. If you don’t know the producer, forward the request to your own upstream supplier (see the “Invite sub-suppliers” step).Each article carries a status indicator: “Complete”, “Missing geo”, or “Invalid plot”. You can only finish the section once no article has missing or invalid areas left — the affected articles are named for you.
4
Add legal information and evidence
Answer the short questionnaire. It is country-specific and depends on the country of production and the commodity, so it is usually done quickly. Upload any existing certificates — matching the commodity group, you’ll be offered e.g. FSC or PEFC; a recognized certificate can save you the questions it covers.For wood products from FLEGT countries you can upload a valid FLEGT license — it replaces the questionnaire for the affected articles. Upload certificates and legal documents as PDF.
5
Invite sub-suppliers (optional)
Do you source input material from an upstream supplier? Then, for each article, specify the input materials and one or more sub-suppliers and pass on the relevant part. For delivery you have a choice: copy and share the link yourself (recommended) or trigger an automatic email.Your sub-suppliers’ information flows back into your request automatically. On your overview you see the status of each hand-off (pending, in progress, completed). With the “Hide my supplier details” option, your upstream suppliers stay anonymous to your customer.
6
Submit
Review your entries and submit the respective section. Any missing answers or documents are shown to you as a notice beforehand. After submitting a section, you return to the article overview.
Fixing a request from your customer
If your customer finds a problem during review, the invitation link shows a clear task on the affected section. Open “Review and fix” to see what must change, why it was returned, and which articles, documents, or plots are affected. If the section contains several corrections, the dialog shows them one at a time. Use the arrows to move between them. One customer request can cover several articles, documents, or plots. The task summarizes that scope, so you do not need to send a separate reply for every technical finding.1
Read the issue and review feedback
Start with “Problem” and the review feedback for the document or plot. Then use the main button to open the affected section instead of repeating the whole request.
2
Make the right correction
For a missing document, upload the requested evidence. For a rejected or expired document, read the review feedback and upload a corrected, complete, or renewed file. For a plot issue, open the affected plot and correct its geometry, country of production, commodity producer, or production period. For a questionnaire issue, open the linked section and complete or correct the highlighted answers.
3
Send it back for review
Save and submit the corrected information. Your customer will review it, and the task remains visible until that review is complete.
Do not have the requested evidence, or believe the flag is incorrect? Open “Can’t provide this?” and briefly explain what is available. You can also ask your upstream supplier for the document or correction. A message does not resolve the task automatically; your customer reviews your response.
Continue and change later
You don’t have to do everything in one go. Open the link again and you are greeted personally and see an overview of everything already saved — company details, geo data, questionnaire, evidence, and hand-offs are prefilled. If your customer later asks for additions or corrections, when you open the link you’ll see the relevant notices right at the affected section and can make targeted improvements. Your response then goes back to your customer for review.Frequently asked questions
Which file formats can I upload for production areas?
Which file formats can I upload for production areas?
GeoJSON (.geojson or .json), CSV, and Excel (.xlsx or .xls), up to 25 MB per file. CSV and Excel files may contain either a WKT geometry or simple point lists with one column each for longitude and latitude. Coordinates must be given as longitude/latitude in WGS 84 — the standard used by GPS devices and tools like Google Earth. Altitude values (3D coordinates) in your file are fine; they are ignored.
Why can't I draw or upload areas yet?
Why can't I draw or upload areas yet?
Select the commodity producer and the country of production first — uploaded coordinates are checked against the selected country. The buttons for drawing and uploading stay disabled until a country is set. For a file import, the production start and end dates must also be set.
My areas were rejected because of low “coordinate precision”.
My areas were rejected because of low “coordinate precision”.
Export your areas with six or more decimal places. Files with too few decimal places are rejected — in that case, export again at full precision or draw the areas directly on the map. You do not need to manually edit your file to exactly six decimal places: the EU system requires coordinates with exactly six decimal places, and we format your coordinates accordingly upon submission. Simply export with six or more decimal places and it will be fine.
I see a notice that my coordinates don't match the country.
I see a notice that my coordinates don't match the country.
Your areas must lie within the country of production selected in the form. If uploaded areas are clearly not within the selected country, the import is blocked and stays locked until it is resolved. Check whether you selected the right country — several countries are possible — and whether you uploaded the right file. Please never change your country of production to a country where you do not actually produce, just to get the import through. If the country and file are correct, contact our support instead.
Do I need to set production dates before importing?
Do I need to set production dates before importing?
Yes. Set the production start and end dates — a file can only be imported once both dates are set.
Do my areas need to be polygons, or are points enough?
Do my areas need to be polygons, or are points enough?
Areas over 4 hectares must be provided as polygons (an EUDR requirement). Smaller areas may be single points — in that case the area size in hectares must be included. Polygons must be closed and must not self-intersect; coordinates outside the valid range are rejected and never silently corrected.
My link has expired or doesn't work.
My link has expired or doesn't work.
The invitation link is valid for 30 days. If it has expired, the data you already entered stays saved — simply ask your customer for a new link. It picks up exactly where you left off. If you have received several invitation emails from the same customer, only the most recent link is valid — older duplicate links are deactivated automatically; your saved data is kept in any case. A link may also stop working if the request has been withdrawn or already completed. In that case, please contact your customer or our support.
I produce in several countries — is that possible?
I produce in several countries — is that possible?
Yes. You can select multiple countries of production per article. If you add more countries later, they are added — data already entered is kept and not overwritten.
I'm a trader and don't have the area data myself.
I'm a trader and don't have the area data myself.
Then pass the request on to your upstream suppliers: for each article, specify the input materials and one or more sub-suppliers and copy and share the link — or use the automatic email. Your upstream suppliers’ answers flow back into your request automatically. If you wish, your upstream suppliers stay anonymous to your customer via the “Hide my supplier details” option.
Can I still change my entries after submitting?
Can I still change my entries after submitting?
Yes. As long as the link is valid, you can reopen and edit each section — even after submitting. If your customer asks for additions, a notice appears right at the affected section when you open the link, so you can make targeted improvements.