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Overview

When the risk assessment detects geo risks (deforestation, degradation) or legal risks for an article, these must be mitigated. For this, the mitigation dialog is available to you — a central tool with which you can submit evidence, link existing certificates, or request documents directly from the supplier.

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The Mitigation Dialog

When you have an open risk indicator (geo or legal), click “Mitigate”. The mitigation dialog opens with three options:

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Option 1: Upload a Document

Upload evidence directly that addresses the risk.
  • Supported formats: PDF, PNG, JPEG, TIFF, CSV, GeoJSON, or text files (max. 10 MB)
  • Select a certification scheme (optional) — Choose, for example, FSC, PEFC, or RSPO so the system automatically assigns the evidence to the matching compliance categories
  • Add a note — Describe the context of the document (e.g. “Forest management plan, valid until 2028”)
Examples of geo-risk evidence:
  • Certificates
  • Official land use permits
  • Agroforestry evidence
Examples of legal evidence:
  • Land ownership titles or lease agreements
  • Labor inspection reports or social audits
  • Environmental permits or environmental impact assessments
  • Certificates
Select a certificate that has already been uploaded and verified from your document library.
  • The system automatically checks which risk indicators are covered by the certificate
  • Recognized certifications: FSC, PEFC, SFI, ISCC, Rainforest Alliance, RSPO, Fairtrade, RTRS, EU Organic
  • A single certificate can cover multiple risk categories at the same time

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Option 3: Request from the Supplier

Send an email request directly to the supplier through the platform.
  • The supplier receives a notification with the specific risk indicator
  • The supplier can submit the evidence independently through the supplier portal
  • You are informed by notification as soon as the supplier responds

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AI Validation

After submission, each piece of evidence is automatically reviewed by the AI:
  1. Document type detection — The system classifies the document type and assigns it to the relevant risk indicators
  2. Confidence assessment — The AI assigns a confidence level to the submitted evidence
  3. Automatic decision — With high confidence and no inconsistencies (for example, a mismatched country), the evidence is accepted directly. With low confidence or critical findings, a manual review is triggered

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Validation Status

StatusDescription
AcceptedEvidence has been reviewed and accepted — the risk indicator changes to “Risk mitigated”
PendingEvidence has been submitted and is being reviewed
Manual reviewThe AI could not make an automatic decision — you are informed of the outcome by notification
RejectedThe evidence was insufficient — resubmission with a new document is required

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Mitigating Multiple Risks at Once

You do not have to address each risk indicator individually. Using the checkboxes, you can select multiple open risks and mitigate them together:
  1. Check the risk indicators you want to address
  2. Upload evidence or link a certificate
  3. Submit everything at once
This is especially practical when a single certificate (e.g. FSC) covers multiple risks at the same time.

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FLEGT Fast Track

For wood products from FLEGT VPA countries, there is a fast track: uploading a valid FLEGT license automatically fulfills the legal compliance requirements for all categories. This eliminates the need to mitigate each legal category individually.

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Missing or Rejected Evidence

Rejected evidence must be replaced with new documents. Use the “Request from supplier” option in the mitigation dialog to inform the supplier directly by email about the issue and request corrected documents.
In addition, you can use the integrated messaging system (under Messages) to communicate directly with suppliers:
  • Ask questions about submitted documents
  • Request corrections
  • Exchange status updates