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What Is EU TRACES?

EU TRACES NT (Trade Control and Expert System) is the European Union’s official system for submitting Due Diligence Statements (DDS). In order to submit DDS through Polygon One, you need an active EU TRACES account with a Web Service Access Authentication Key.

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When Do I Need TRACES?

You need EU TRACES credentials as soon as you want to create Due Diligence Statements and submit them to the EU. For the preceding steps (data management, analysis, data collection), TRACES is not required. You also have the option of creating DDS templates without submitting them directly to TRACES.

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Explained Simply

Before Polygon One can submit DDS to the EU, you must register your company in the official EU system (TRACES NT) and obtain a Web Service Authentication Key. The process involves:
  1. Creating an EU Login account
  2. Registering your company as an operator
  3. Assigning yourself to the operator as a user
  4. Requesting the Web Service Authentication Key by email
  5. Storing the key in Polygon One

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Step 1: Read the Official Documentation (Optional)

Read the official EUDR API documentation to understand the technical requirements.
The official EUDR documentation is highly technical. If you are working with the EUDR system for the first time, you can skip this step and return to it later. Polygon One provides a user-friendly interface for most operations.

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Step 2: Create an EU Login Account

Register for an EU Login account on the official EUDR TRACES portal. EU Login is the central authentication service of the European Commission.

Create EU Login — Official Guide

Follow the official guide for creating your EU Login account.

EUDR Acceptance Portal (Test Environment)

Use the acceptance environment for testing.

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Step 3: Create an Operator Entity in TRACES NT

In the EUDR portal, you must register your company as an operator with specific activities and complete company details. This step determines your role in the supply chain.
  • The operator entity must be validated by an administrator before users can be assigned
  • All details must match your official commercial register data
  • Duplicate operator entries are not validated

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Step 4: Assign a User Role to the Operator

After creating the operator entity, you must assign your user account to the operator:
1

Edit profile

Navigate to “Edit your profile” in the EUDR portal.
2

Request a new role

Select “Request new role” and then “Operator”.
3

Search for the operator

Search for your operator entity by country and EUDR section.
4

Send authorization

Send the authorization request to become a user of the operator.
The operator entity must be validated by an administrator before you can carry out the next step (requesting the Web Service Authentication Key). Validation can take 1–3 business days.

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Step 5: Request the Web Service Authentication Key

After all previous steps are complete, you will notice that the Web Service Client Authentication Key field in your EUDR portal is empty. This is normal — this key is not generated automatically but must be requested by email. Send an email to SANTE-TRACES@ec.europa.eu using the following template:

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Email Template

An: SANTE-TRACES@ec.europa.eu
Betreff: Request for Web Services Authentication Key - [Ihr Firmenname]

Dear EUDR Support Team,

I am writing to request Web Services Authentication Key for the EUDR
Information System (TRACES NT) to enable API integration with your system.

Company Information:
- Company Name: [Ihr Firmenname]
- VAT ID: [Ihre Umsatzsteuer-ID]
- EUDR Portal Username: [Ihr EUDR Benutzername]

I need Web Services Authentication Key for the following environment:
- Acceptance Environment (for testing and development)

Please provide the Web Service Access Authentication Key that will allow
our system to integrate with the EUDR API.

Thank you for your assistance.

Best regards,
[Ihr Name]
[Ihre Kontaktinformationen]
Processing time: 1–2 business days. You will receive the key by email after approval.

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Step 6: Verify the Configuration

Once you have received your Web Service Authentication Key, check in the EUDR portal whether your company is configured correctly. The Web Service Access field should now be populated.
If the key has been activated correctly, the Web Service Access field in the TRACES portal is no longer empty. At that point at the latest, you can store the credentials in Polygon One.

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Step 7: Store the Credentials in Polygon One

Store your EUDR credentials in Polygon One under Settings → Profile:
FieldDescription
EORI NumberYour EORI number. This is strictly required in order to submit a DDS
TRACES UsernameYour registered EU TRACES username (format: n00ixxx)
TRACES Web Service Access TokenKey for the EUDR environment (TEST or PRODUCTION)
Click “Save” to complete the configuration.
Security notes:
  • Keep your EUDR credentials secure and do not share them publicly
  • Use acceptance credentials only for testing and development
  • Production credentials should be used only for live operation

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Help & Contact

TopicContact
Problems with the EUDR portalSANTE-TRACES@ec.europa.eu
Technical support (Polygon One)Our support team is happy to assist you
TRACES registration can take several days in total, since both the operator validation and the key request require processing time. Please plan accordingly.