Overview
When the risk assessment detects geo risks (deforestation, degradation) or legal risks for an article, these must be mitigated. For this, the compliance gaps view is available to you — a central tool with which you can submit evidence, link existing certificates, or request documents directly from the supplier.The Compliance Gaps View
For an open geo or legal risk, click “Mitigate”. The overview is ordered by what you should do next. The three status counters work as filters:
Below the counters, each card represents one task, not every technical finding. The same problem is grouped across all affected articles. For example, “Missing geolocation data” appears once with “23 affected articles” instead of appearing 23 times. Proposed document uses are grouped by the actual document, and sent requests are grouped by supplier request.
The card keeps the number of affected articles separate from the number of technical findings. Open the task to search its affected articles. At most 20 articles are shown on each page.
Working Through a Problem
1
Open details
Open the task card. When several articles are affected, you first see a searchable article list. Open an individual finding only when you want to inspect or resolve it yourself.
2
Inspect the source
Use the direct link to open the flagged document in the document viewer or the affected plot on the map. Review feedback and technical details remain available in a separate section so the main task stays clear.
3
Choose the resolution path
Under Recommended fix, resolve the problem yourself — for example with new evidence, an existing certificate, or a reasoned geo explanation — or ask the supplier. A grouped request states its exact scope, for example “Request from supplier for 23 articles”. The number of technical findings is never presented as the number of requests.
4
Review the result
After a supplier response, the problem changes to “Review response”. The submitted document opens in the full document viewer — with the same review capabilities as on the documents page. Read the response and accept it, or reject it with a clear explanation.
A sent request is not a resolved risk. The overview honestly shows it as “Waiting for supplier” until new information arrives and has been reviewed.
Requesting the Right Correction
- Document missing: Name the required legal category and ask for the available evidence.
- Document rejected: The review feedback is passed to the supplier. Ask for a corrected or more complete file.
- Document expired: Ask for a renewed, valid version.
- Plot data incorrect: Link the affected plots and ask for corrections to geometry, country of production, commodity producer, or production period.
- Questionnaire incomplete: Request only the affected information.
Reviewing Documents in Bulk (Review Queue)
When many submitted documents pile up, you do not have to open each one through the task cards: the review queue on the documents page lists all open document reviews company-wide as a queue. There you can decide several documents at once:- Bulk accept is only possible for documents without blocking findings — a document with an open finding still requires an individual decision.
- Bulk reject uses a shared reason, which is forwarded to the supplier.