Overview
Open Settings from the user menu. Its section navigation groups settings under Personal, Organization, Integrations & data and Compliance modules. Choose the section for your task:Visible does not always mean editable. Every role can view company master data under Company; only Owners and Admins can edit it. Personal details and Change Password are under Profile.Team & access links to Team, Audit log, Assignments and Roles & permissions. This administration and API keys are restricted to Owners and Admins.With access to both compliance modules, EUDR workflows and PPWR remain accessible. Available CSV data types and API permission groups still follow the active module. Task routing is under EUDR workflows and appears while EUDR is active.
Profile and Company
Contact Details
Under Profile, change your name and password. Your login email is displayed but cannot be edited. Under Company, authorized users maintain company details:Company Branding
Under Company, Owners and Admins can upload the company logo (PNG or JPEG, max. 2 MB). It personalizes outgoing emails. Check the displayed preview after uploading.TRACES Integration
Open the separate TRACES Integration section. Maintain the EORI number under Company while EUDR is active:Save the TRACES username and web service token before testing the connection. A successful test confirms access, but not every role required to submit a DDS. See TRACES Registration for setup.
Confidential Geolocation
Under Company while EUDR is active, enable “Confidential treatment of geolocation data” to request this for DDS submissions.Change Password
In the Change Password area, you can update your login password. You will need your current password to do so.Notifications
Control which notifications you receive through which channel. For each notification type, you can enable or disable two channels separately:
Particularly important events (e.g., failed DDS submissions) carry the “Important” badge; every other event is shown without a badge.
Not every email arrives immediately. Events that occur in large numbers are bundled into one daily summary email — these are Evidence Needs Review, Risk Resolution Needs Review, Article Non-Compliant, Compliance Assessment Completed, Invite Not Opened, Misfiled document, Evidence Document Rejected and the four Update Request events. Everything else — such as DDS Submission Failed — is sent immediately and individually. The in-app channel is unaffected: there, every event appears on its own and right away.
API Keys
Create API keys for your integration. A Company key is recommended for lasting integrations and remains valid when its creator leaves the company. A Personal key is bound to its creator. Available permission groups follow the active module.Create a Key
1
Open the dialog
Click “Create Key”.
2
Set the name and permissions
Enter a name. Choose ERP integration, Read only or Custom. Custom lets you set No access, Read or Read & write per area. Write includes read; at least one permission is required.
3
Copy the key
The API key is displayed only once. Copy it immediately and store it securely.
CSV Imports
Configure the column mapping for CSV imports. In the EUDR module, five data types are available:- Articles
- Suppliers
- Orders
- Plots
- Bill of Materials
Map your CSV column headers to the Polygon One fields (e.g.,
HS code, article name, commodity group). Required and optional fields are clearly marked.The tabs depend on the module: PPWR offers Packaging units, Components, Suppliers and Articles. These settings save your own mapping per data type. Import paths using a company mapping may fall back to a mapping saved by another user in your company. Check the import preview. Manage filename-specific plot mappings in the import dialog.
Value Mappings
In addition to columns, you can also map values. Without any configuration, coded columns already accept two spellings: the code (purchase, plastic) and the label in your interface language (Purchase, Plastic — Einkauf, Kunststoff on a German login). You only need a mapping for spellings beyond those — an internal name such as PE film or an ERP abbreviation such as PO. Store it once instead of rewriting the file. This is exactly what the “Invalid value” error in the import result points to.
1
Open the value mappings
In the relevant tab, click Custom value mappings under the column in question. The section only appears for coded columns — columns with a fixed value list such as Article Type, Order Type, Source varies per order, Packaging Type, Role or Materials.
2
Enter your own spelling
For each accepted value there is a “CSV value for …” field. Enter the spelling used in your file — e.g.
PO in the field for Purchase (purchase).3
Save
Save Mappings. The mapping applies to every subsequent import of that data type.
- Exactly one own spelling per accepted value (1:1). If your file contains several variants of the same value, unify them beforehand.
- Matching ignores case and surrounding whitespace.
- The code itself is always accepted, even when a mapping is stored. For one and the same spelling the order is: code first, then your mapping, then the shipped label — so your mapping overrides the label, never the code.
- In list columns (e.g. Materials on PPWR components), every value in the list is mapped individually.
- Empty fields mean “no mapping”.
Automations
Open Settings → EUDR workflows for automations, email texts and reminders. Before enabling an automation, check which messages it sends without individual approval.Orders & DDS
Analysis for Low-Risk Countries (Art. 13)
The platform can skip automatic geo and legal analysis for origins in low-risk countries. These settings do not replace your assessment of whether simplified due diligence conditions are met. You can enable automatic analysis and still start analyses manually:Skipped plots count as complete for DDS creation. Both settings are disabled by default — origins in low-risk countries are not analysed automatically.
Document Review
Review extracted values on the document itself. AI document review explains the process. Current EUDR workflows do not contain a general switch to enable this review panel.Automatic Update Requests
Determines what reaches suppliers without manual approval — requests by email and open gaps in the portal.The toggle applies to EUDR only. Its PPWR counterpart is Automatic packaging data requests, under Settings → PPWR. Accepted EUDR document-type hints do not control the PPWR task view.